Why Choose Our ITIL® 4 Program?

1Accredited Training

  • Accredited ITIL® 4 Training Organization
  • Includes Foundation + Practitioner Certification Tracks

2Practical Learning

  • Real-world Case Studies & Scenario-Based Exercises
  • Comprehensive Exam Preparation Support

3Expert Support

  • Lifetime Access to Study Materials & Updates
  • Industry Expert Trainers with Real Implementation Experience

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is the world's most widely used IT Service Management (ITSM) framework. It helps businesses align their IT services with strategic goals and customer needs, ensuring continuous service improvement.

1Who Should Attend?

  • IT Managers & Team Leads
  • Service Delivery Managers
  • System & Network Administrators
  • Business Analysts & Support Staff
  • Anyone working in ITSM environments

2Eligibility Criteria

  • Foundation: No prerequisites
  • Practitioner: Must have ITIL® 4 Foundation certification

3Benefits

  • Globally recognized ITSM qualification
  • Improve IT efficiency & service quality
  • Essential for ITIL-based organizations
  • Adds credibility for promotions or global roles

Course Overview

You can enroll in Foundation only, Practitioner only, or a combined certification track.

Level
Objective
ITIL® Foundation
Understand ITIL® 4 key concepts, practices, and service value system. Ideal for beginners.
ITIL® Practitioner
Apply ITIL® guiding principles to real-life business scenarios. Focuses on change adoption and continual improvement.

ITIL® Course Curriculum

Comprehensive ITIL® service management training

1
Foundation Topics
  • ITIL® Service Value System (SVS)
  • Four Dimensions
  • Guiding Principles
2
Foundation Topics
  • Service Value Chain
  • Key ITIL Practices (Incident
  • Change
  • Problem Management)
3
Foundation Topics
  • Understanding Customer Value
4
Practitioner Topics
  • Applying Guiding Principles in real-life scenarios
5
Practitioner Topics
  • Communication
  • Organizational Change
  • Metrics & Measurements
6
Practitioner Topics
  • Continual Service Improvement (CSI) Approach
  • Case Studies

Training Format

Feature
Details
Delivery Mode
Instructor-Led / Online Live / Self-Paced
Duration
Foundation – 2 Days / Practitioner – 3 Days
Tools Provided
Official eBook, Mock Tests, Templates
Trainer
Accredited ITIL® Certified Instructor

Exam Details

Exam
Format
Duration
Pass Score
Foundation
40 MCQs
60 mins
26/40 (65%)
Practitioner
Scenario-Based
135 mins
28/40 (70%)
✅ Exams available online with remote proctoring.
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